Customer Service
Contact Info | Shipping Info | Payment Info | Security Info | Privacy
Questions or Comments About Your Order
If you have customer service questions or want to edit or check the status of your order,
please send mail to admin@scottcrewcandlesupply.com.
If you have a technical support question about our products, please check out our
Support Services Area.
Mailing Address of our Administrative Office:
NOT A STORE FRONT
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| Street Address: | 331 Greenview Ct, STE 1A |
| City, ST, Zip: | Poplar Grove,IL 61065 USA |
| Hours of Operation: |
Monday-Friday 9am - 4pm CST
Please do not call/phone us during off-hours.
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We do not have a retail storefront.
Illinois orders can be picked up by APPOINTMENT ONLY. |
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Shipping Information
Scottcrew's Own Silicone Molds, generally, ship within 5-10 business days.
Plastic molds & supplies orders usually ship within 2 business days.
We retain the right to ship UPS Ground or USPS Priority Mail orders using the best carrier available without any additional charge to the customer. Our carriers include:
UPS, USPS (Priority & Express) and FedEx
We gladly ship internationally to most countries. The most common countries we ship to are Canada, Great Britian, and Australia.
For a complete list of countries served, please check our Online Store's order form.
Please note that shipping charges shown for international shipments are for shipping charges only and do not include any duties,
taxes, or customs fees that may be imposed on the shipment.
Our shopping cart is fully capable of quoting you the shipping price for an order.
Just go to the checkout and then complete the order form (you can omit the credit card info just so you can see the quoted shipping) and click on the "Verify Order" button. You will then be able to see the shipping quote.
If you want to proceed with the order, click on the "Make Changes" button and complete the remainder of the order form.
Pick-up of orders is allowed by appointment only.
A $3.00 handling fee, per box, is applied to all shipments to cover our packaging materials.
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Payment Information
We accept the following methods of payment:
   
Check, Virtual Check, Money Order
Fax Orders/Payment
Discounts & Gift Certificates
Only 1 discount or gift certificate allowed per order. Orders that are using a gift certificate, won at a conference, as payment are not allowed to use any other discount with the order.
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Payment Security
If you use a browser that supports secure connections, your order will be
handled using our SSL server.
To view the security certificate for this store, double-click on the lock on the browser window of the order form. The lock will only appear if there is something in the shopping cart. The security certificate will be registered to securesite.serverd.net, our host or our own certificate, www.scottcrewcandlesupply.com.
We also use another security feature of GnuPG to protect your order information. GnuPG scrambles the order information and requires a key to unlock it. We are the only one who has that key and it is NOT stored on our server.
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Privacy Policy
Scottcrew Enterprises LLC has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: Scottcrew Enterprises LLC Online.We use your IP address to help diagnose problems with our server, and to administer our Web site. This site contains links to other sites. Scottcrew Enterprises LLC is not responsible for the privacy practices or the content of such Web sites. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), unique identifiers (like their social security number), and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders, information about our company, and promotional material from some of our partners to our customers. Contact information is NOT sold or given directly to our partners or any 3rd party. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. Unique identifiers (such as social security numbers) are collected from Web site visitors to verify the user's identity. Our online surveys ask visitors for contact information (like their email address). We use contact data from our surveys to send the user information about our company and promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Public Forums This site makes chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.Security This site has security measures in place to protect the loss, misuse and alteration of the information under our control. (SSL secure server for online ordering, we also make use of passwords and GnuPG to protect data)Children's Guidelines Our Web site meets the guidelines of TRUSTe's Children's program.
We do:- NOT collect online contact information without prior parental consent or parental notification, which will include an opportunity for the parent to prevent use of the information and participation in the activity. Without prior parental consent, online information will only be used to respond directly to the child's request and will not be used for other purposes without prior parental consent
- NOT collect personally identifiable offline contact information without prior parental consent
- NOT distribute to third parties any personally identifiable information with out prior parental consent
- NOT give the ability to publicly post or otherwise distribute personally identifiable contact information without prior parental consent
- NOT entice by the prospect of a special game, prize or other activity, to divulge more information than is needed to participate in the activity
Choice/Opt-OutOur site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service. - You can send email to unsubscribe@scottcrew.com
- You can send mail to the following postal address:331 Greenview Ct, Suite 1A, Poplar Grove, IL, 61065
- You can Fax: 248-920-0364
Correct/Update
This site gives users the following options for changing and modifying information previously provided.
- email admin@scottcrew.com
- send mail to the following postal address: 331 Greenview Ct, Suite 1A, Poplar Grove, IL 61065
- call the following telephone number: 815-547-7072
- You can Fax: 248-920-0364
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site,
you can contactBonnie ScottScottcrew Enterprises LLC
331 Greenview CtSuite 1APoplar Grove, IL 61065
webmaster@scottcrew.com
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Return Policy
All sales are final, no refunds, only exchanges of damaged or defective merchandise.
Items may be returned ONLY if they have been damaged during shipment or there is a quality control issue.
If the shipment was damaged, notify Scottcrew Enterprises LLC immediately to arrange for carrier inspection
and pick up of damaged merchandise.
To return an item, please contact Bonnie Scott by email: returns@scottcrew.com
or by phone: 1.815.547.7072 for an Return Authorization # (RMA#). No returns will be accepted without a RMA#.
Purchaser must return the item within 5 days of obtaining an RMA#.
Failure to follow our return policy may result in Restocking charges of 20%, in addition to additional charges related
to return shipping costs.
Disclaimer:
All of our products are offered in good faith, but without guarantee. Due to the variety of industries served, products are sold without warranty, expressed or implied, of any kind. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products.
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